Reporting to the Business Applications Manager, the IT Business Analyst is responsible to analyse company business processes, identify areas for improvement, design relevant IT solutions and deliver IT process automation projects. The BA will be the point of contact for assigned business functions and establishing expertise in these functions’ business processes and will work with section heads and business champions to ensure that the assigned functions have all the necessary support to deliver company objectives.
Key Accountabilities
ERP Business Application Architecture
- Develop and maintain knowledge of a minimum of 4 FCP departments processes and software functionality.
- Analyse, document and test program development, logic, process flows and specification.
- Identify gaps in existing functionalities, options for improvement and opportunities for process automation.
- Act as account manager for assigned departments.
ICT Project Management
- Collaborates with business champions for business analysis, define requirements, and deploy solutions.
- Update and present project status reports
Systems & Software Support
- Provide 1st & 2nd level support to end users for assign depts.
- Deliver software training to end users.
- Support software quality and security audit process
People & Section Management
- Work in project teams with a can-do attitude whilst providing feedback for enhanced engagement.
Latitude
- Modification of practices and procedures and determine own priorities.
Ideal Candidate Profile
Education
- MQF Level 6 qualification in Computer Science, Business Analytics or Business & IT
Experience
- 3 years of ICT professional experience.
- Experience in BPA, software application deployment and IT project management
Technical Skills
- Capability to perform effective business analysis and engage positively with business process owners
- Strong knowledge of Process Mapping Techniques and requirements gathering
- Knowledge of ERP modules relevant to the Manufacturing, Logistics, Finance, HR, Sales & Marketing
- Technical hands on knowledge of Project management and delivery of IT business solutions
- Understanding of software development with traditional and agile methodologies
- Understanding of manufacturing environments and related ICT requirements
- Understanding of Industry standard Business intelligence, database & report building technologies
- Capability to choose required procedures for tasks
- Capability to search for solutions, analyse requirements, and organise work effectively
Competencies
- Analytical thinking and problem solving
- Drive for results
- Customer Service Orientation
- Presentation and facilitation
- Consulting and advising
- Planning and organising
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